A brand new on-line characteristic added to epyx’s 1link Commerce Purchaser permits sellers to extra simply resolve any points with autos they’ve purchased from distributors – normally main fleets – who use the platform.
The Claims Administration device creates a digital course of that enables considerations akin to mechanical or bodywork issues to be reported, assessed by epyx, after which relayed again to the seller for an answer to be agreed.
Tim Meadows, chief business officer at epyx, stated: “Distributors have put an enormous quantity of effort into guaranteeing that automobiles and vans offered by fleets to sellers by 1link Commerce Purchaser are very precisely imaged and described however occasional glitches inevitably happen.
“Once they do occur, these points are typically fairly time-consuming for everybody within the gross sales chain and have historically been resolved manually, so what we’ve created right here is a web based course of that brings each construction and effectivity to the levels of reporting, assessing and backbone.
“We discover out about the issue, how the vendor would love it resolved after which work with the the seller to reply appropriately. Basically, the intention is to resolve the issue as rapidly as doable to the satisfaction of all events – and the digitalisation of this course of delivers on these goals.”
1link Commerce Purchaser is utilized by 3,500 franchise and impartial automobile retailers to purchase inventory from fleets together with main automotive and van leasing corporations.
Tim added: “Since 2020, when 1link Commerce Purchaser was utterly rewritten and relaunched, we’ve been including additional options designed to make it simpler for sellers to purchase the inventory they want, and the Claims Administration device is simply the most recent.”
