Manitoulin earns top award among Canadian LTL carriers

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Manitoulin Transport got here out on high of the ninth version of Mastio’s Canadian LTL Provider Buyer Worth and Loyalty Report.

The 2023 report was primarily based on interviews with 887 prospects who offered about 2,600 observations, Matsio reported. It rated about 360 firms.

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Manitoulin was the winner, incomes high scores for issues akin to trustworthiness, ease of doing enterprise with, downside decision, billing accuracy, shipments picked up when promised, claims processes, and communication.

“Receiving the 2023 Canadian Mastio high quality award reaffirms that we’re doing the proper issues for our prospects,” mentioned Jeff King, president of Manitoulin Transport. “Manitoulin works very exhausting to offer customer support excellence and excellent worth.  We’re very happy that Manitoulin is being acknowledged because the main provider within the trade.”

“The provider efficiency rating is the common of all the standard attributes measured within the Mastio report,” added Kevin Huntsman, president of Mastio & Firm. “Manitoulin Transport may be very deserving of the highest High quality Award for the provider with the best total buyer worth rating.”

Different Canadian LTL carriers that exceeded the trade benchmark this yr included: Common Logistics Methods (GLS); Midland Transport; Purolator Freight; Rosenau Transport; TST-CF Categorical; and Van-Kam Freightways.

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