Ontario tow truck driver training standard to be released soon

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Ontario’s tow truck driver coaching normal is being finalized and is predicted to be launched within the subsequent few weeks. An official from the Ministry of Transportation (MTO) advised TruckNews.com that the usual was developed in partnership with business stakeholders.

“The Ministry of Transportation (MTO) is implementing constant coaching to make sure all tow truck drivers in Ontario purchase the mandatory entry-level information and abilities wanted to soundly carry out their duties, and to make sure Ontario’s roads stay among the many most secure in North America,” the official mentioned.

Tow truck operators welcomed Ontario’s not too long ago introduced certification program, saying it would strengthen high quality and customer support and usher accountability into the business.

Picture of an Abrams tow truck
(Photograph: Abrams Towing)

“That is good for everyone, and business fleets will profit,” mentioned Joey Gagne, CEO Abrams Towing Group, including that there have been about 20 licensing regimes within the province. “You encounter a special algorithm by simply driving throughout the road. Guidelines in Mississauga are completely different from Etobicoke, for instance.”

This week, the province opened the applying course of for tow operators, tow truck drivers, and automobile storage operations. The regime — together with coaching, insurance coverage, automobile security, and prison background verify necessities – would require tow and automobile storage operators to be licensed by Jan. 1. Tow truck drivers might want to have certificates by July 2024.

Municipal licensing prone to finish

Doug Nelson, govt director of the Canadian Towing Affiliation (CTA), mentioned he expects municipal licensing will stop to exist by the tip of the 12 months.

Nelson, who’s a part of committee that developed the coaching requirements, mentioned there most likely shall be a grandfather clause for individuals who have been educated or have 10 or 20 years’ expertise within the towing business. “They’ll nonetheless should be registered, have a clear CVOR, summary and no prison document,” he added.

Coaching matters

The MTO official mentioned coaching matters embrace tow truck autos, secure working environments, laws, laws and insurance policies, on-scene protocols and security measures, towing strategies, roadside companies, customer support and client safety, and secure driving practices.

“Coaching suppliers are anticipated to design applications that meet the minimal requirements together with a theoretical and sensible element,” the official mentioned. “The theoretical element might be delivered in an in-class (in-person) surroundings, a digital surroundings, and/or by means of a hybrid of in-class (in-person) and digital. The sensible element have to be delivered in an in-yard surroundings and have to be accomplished in particular person.”

Brian Patterson, president and CEO of Ontario Security League (OSL) mentioned his group has been coaching tow truck drivers till the Covid pandemic hit. He mentioned the OSL submitted a coaching proposal to the MTO six years in the past. “I have no idea if we shall be concerned within the coaching program,” he added.

Constructive pilot program

Citing the tow zone pilot program within the Higher Toronto Space as a constructive expertise for patrons, Abrams’ Gagne mentioned it gives accountability and business carriers are higher served. “Clients need to know their tow operator is certified and educated,” he mentioned.

CTA’s Nelson additionally reiterated the success of the pilot program and hoped it could be expanded all through the province, particularly for collision towing.

“It might weed out the fly-by-night operators. We now have already weeded out so many good operators who have been so fed up they give up. It’s a responsible by affiliation scenario. The popularity of the business has triggered critical labor issues. Who the hell would need to get into it?” he mentioned.

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