Tesla Supercharger network ranks highest in customer satisfaction, finds J.D. Power

    0
    16

    The Tesla Supercharger community was the primary complete DC fast-charging community in the US, and it stays the perfect by way of buyer satisfaction, in line with a brand new J.D. Energy research.

    The Supercharger community scored 739 out of a attainable 1,000 factors, making it the one DC fast-charging community to attain larger than the business common of 674. Tesla Vacation spot additionally topped Stage 2 charging with a rating of 680. It was adopted carefully by Volta (667) and ChargePoint (639).

    2022 Tesla lineup (Courtesy of Tesla, Inc.)

    Total buyer satisfaction with public Stage 2 charging dropped from a rating of 643 in 2021 to 633 in 2022, whereas DC quick charging buyer satisfaction remained about the identical, J.D. Energy famous. In a press release, analysts stated this is a sign that the charging expertise wants to enhance, including that lack of public charging is the primary cause buyers reject EVs.

    The research discovered that almost all EV homeowners are happy with the benefit of public charging, but in addition that reliability is turning into a problem. One out of 5 respondents didn’t cost their automotive throughout a go to to a charging station, with 72% indicating that was as a result of gear was malfunctioning or out of service. This, together with Tesla’s excessive satisfaction rating, carefully mirrors the conclusions and findings made in the identical research final 12 months.

    Tesla charging  (Courtesy of Tesla, Inc.)

    Tesla charging (Courtesy of Tesla, Inc.)

    In the meantime, Tesla is within the midst of a push to triple the scale of the Supercharger community in two years. That can possible be vital because the automaker continues working to extend gross sales, and to maintain tempo with rivals like Electrify America.

    Tesla has hinted for a while that it’d open up its Supercharger community to different manufacturers’ EVs—maybe charging them additional in the event that they cost too slowly. Federal funds is likely to be part of that plan.

    LEAVE A REPLY

    Please enter your comment!
    Please enter your name here